Books Published

Physical or mental handicaps can make one seem apparently different from others and lead to being excluded or included with an inferior status. Apparently DIFFERENT, written by over a score of authors who know this situation intimately, will make its readers realize the importance of treating all of us as precious human beings.

As Eileen Goudge, New York Times best-selling author, puts it: “One of our life’s greatest mysteries is how to be accepted. It is a case which has yet to be solved. The clues left behind in Apparently DIFFERENT give us a glimpse of the world many of us never experience. May you fall in love with their bravery and embrace them with all your heart.”

The book’s authors—Adria Goldman Gross, FIPC, and Douglas Winslow Cooper, PhD—begin, “We dedicate this empathetically to all those who cope with being perceived negatively as being different. You deserve understanding, acceptance, and compassion; we hope this book contributes to your obtaining all these.”

The authors summarize their goals for this book:

“Apparently DIFFERENT has been published to request people to accept relationships with others with challenging conditions. We all deserve respect and admiration. When reading Apparently DIFFERENT, imagine yourself living with their life experiences.”

Consumer protection advocate Ralph Nader praised Solved! Curing Your Medical Insurance Problems: “Who hasn’t been bewildered and outraged by lengthy, inscrutable medical bills and the tricky ways of the health insurers? ….Learn what to watch out for in this volume by authors who know the inside ways of sellers who try to take you to the cleaners.”

Some say, “You get what you pay for.” If only this were true! Too often, consumers find themselves paying much more than they expected, getting much less than they bargained for. Medical care is no exception. In their book, the authors show readers how to spot over-charges by providers, under-reimbursements by insurers, and inappropriate denials by insurers and government employees. Furthermore, they presented steps to take to prevent being victimized by “the system.”

And what is the system? In America, it is a hybrid of private healthcare providers, massive insurance companies, and governments at the state and national levels. Unlike Britain with its single-payer National Health System, this public-private mixed-breed creates the need for patient advocate professionals, who take up the cudgels on behalf of the medically disadvantaged and the financially strapped.

I [AGG] had to write this book. My decades of experience with medical practice billing and insurance claim handling rudely educated me about the high frequency of erroneous billing and mistaken denial of medical insurance coverage claims.

Problems with medical bills can cause a tremendous bankruptcy. If we had a system like “single-payer” [government-only], I would be out of business.

I saw how hard life could be for those whose medical conditions left them weak, confused, and sometimes impoverished, lacking the information and expertise that would help them uncover and correct unfair medical charges and inappropriate denials of their insurance claims.

Keep from being cheated by medical practitioners or organizations who would over-charge you, deliberately or inadvertently, and prevent your being short-changed by those insurers who would under-compensate you for your legitimate medical expenditures.

Even the excessively slow payment of justifiable expenses can bankrupt patients who had no idea their medical care would be so costly or who thought they were covered by insurance, only to find that one or more of their doctors was “out of network,” making the patients “out of luck” and having to pay the full, sometimes exorbitant, medical bills. Knowing how the system works can help you speed up the process.

Baffling billing by hospitals and doctors combined with obscure exceptions, conditions, or requirements in their medical insurance policies leave many people feeling overwhelmed just when at their weakest.

I became determined to write and speak on behalf of the mistreated and the bilked, using the expertise I had gained in my decades in the medical billing and insurance fields.

I hope our book will bring valuable resources and needed reassurance to those caught in our modern medical money maelstrom.

Adria Goldman Gross, FIPC, MedWise Insurance Advocacy

Having fought successfully to win millions of dollars of continuing medical insurance coverage for my wife, bedridden with multiple sclerosis for over two decades, with around-the-clock skilled nursing for the past eleven years, I [DWC] was pleased to assist patient advocate Adria Goldman Gross.

Douglas Winslow Cooper, Ph.D.

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